Returns

At Soren Outlet, we are committed to providing high-quality clearance designer furniture at unbeatable prices.

Due to the nature of our products and the significant discounts offered, we cannot accept returns for change of mind.

Please read our return policy carefully to understand your rights and our obligations under New Zealand consumer law.

Returns and Exchanges:

Faulty Products:

If you receive a product that is faulty, not fit for purpose, or does not match the description, you are entitled to a repair, replacement, or refund as per the Consumer Guarantees Act (CGA).

Please contact us within 7 days of receiving your order to report any issues. You can reach our customer service team at order@sorenoutlet.com.

We will require proof of purchase and a description of the fault.

In some cases, we may ask for photographic evidence.

Minor Imperfections:

Please note that as clearance items, some of our products may have minor imperfections or signs of wear and tear.

These are reflected in the discounted prices and do not qualify as faults under the CGA.

We strive to describe and photograph our products as accurately as possible, but if you have any questions or need additional information about a product, please contact us before making a purchase.

Change of Mind:

Unfortunately, we do not accept returns or exchanges for change of mind. All sales are final.

We encourage you to carefully consider your purchase and review all product details before completing your order.

Return Process for Faulty Items:

Contact our customer service team within 7 days of receiving your item (email order@sorenoutlet.com)

Provide proof of purchase and a description of the fault. Include photographs if possible.

Our team will assess the issue and provide you with further instructions. If a return is authorized, we will arrange for the item to be returned to us.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact us at order@sorenoutlet.com or call 0508 767 366.

We are here to help and ensure you have a positive shopping experience with Soren Outlet.