A 12 month warranty applies against any faulty workmanship or structural faults.

This warranty excludes any damage notified/pictured in original listing or damages/blemishes of condition.

Warranty Terms and Conditions

This warranty will be void if:

  • If the Product is relocated from its original delivery location by transporters not approved Soren Outlet, and the relocation caused damage because the product was inappropriately packaged or otherwise.
  • The furniture is subject to a use for which it is not intended including, but not limited to, damage caused by more than “normal” wear, spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or body fluids, moisture of any kind, improper cleaning techniques or other negligence and placing furniture outdoors (other than furniture specified as suitable for outdoor use) or in direct sunlight.
  • Improper use, abuse, negligence, commercial use or use (including but not limited to within a rental environment) will void the warranty. Any warranties implied by law will end immediately if the product become defective or damages as a consequence of misuse, lack of proper care and maintenance, commercial use, use within a commercial or rental environment or handling in transit.

Soren Outlet will not be required to repair or replace a Product if Soren Outlet, acting reasonably, believes it is unreasonable that it be required to do so. Without limiting the generality of the foregoing, the Customer acknowledges that:

  • if the Products are of a rustic or organic nature, then surface details may vary from imagery and display models and this is not considered a defect nor will it be deemed to be a defect.
  • Soren Outlet imports many unique items that have natural characteristics and are frequently produced with raw or untreated finishes. Minor variations may also be present in the touch, feel or grain of a product. The shade or colour of a Product may also vary from images displayed on Soren Outlet’s website. Any such variations will not be considered to be a defect nor will it be deemed to be a defect.
  • the Customer must only use the Products as they are intended.
  • the Customer must take all reasonable precautions to ensure that no damage is caused as a result of its use (or the use by a third party) of the Products. Without limiting the generality of the foregoing, in the case of tables, chairs and other furniture, it is the Customer's responsibility to ensure that -
    • protective coverings are used by the Customer so as not to damage or scratch the floor upon which the tables, chairs or other furniture is placed. For example, suitable stoppers on product legs should be used which are appropriate for the Customer's floor type.
    • the protective coverings or stoppers are regularly upgraded when required to minimise damage to the Customer's floor.
    • the Customer only purchases tables, chairs and other furniture which are suitable for the floor upon which it is to be placed.
  • with some floor surfaces, such as natural wood, it is inevitable that some damage will occur from the use of tables, chairs and other furniture and Soren Outlet will have no liability to the Customer in relation to any such damage.